FREQUENTLY ASKED QUESTIONS
Everything you need to know about NextGen Nutrition, Core-Energy, and your order.
About NextGen Nutrition
What is NextGen Nutrition?
NextGen Nutrition is India's first need-state nutrition platform — built around the idea that supplements should be designed for specific biochemical gaps, not sold as generic formulas. We are a brand owned by Lumina Nutraceuticals Private Limited (CIN: U10799MH2026PTC468625), headquartered in India.
Our mission is simple: fix the deficiencies that are quietly holding Indians back. Vitamin D, B12, Folate — the numbers are staggering and largely ignored. We don't make broad claims. We fix specific problems with precision-formulated products.
What makes NextGen different from every other supplement brand?
Most supplements are formulated for Western bodies and Western deficiency patterns. NextGen is built specifically for Indians — using ICMR-NIN 2020 guidelines for RDA, targeting the deficiencies that ICMR and WHO studies show are most prevalent in India (80% Vitamin D deficiency, 53% B12 deficiency, 37% Folate deficiency).
We also believe in the concept of synergy nutrition: every ingredient in a NextGen product is chosen because it makes the other ingredients work harder. No fillers. No proprietary blends. No hidden quantities.
Are your products safe? Are they tested?
Yes. All NextGen products are manufactured in pharmaceutical-grade facilities and undergo third-party testing for purity and potency. We use only ingredients with established safety profiles backed by peer-reviewed research.
Our formulations are compliant with FSSAI regulations. Every batch is tested before it ships.
Where are NextGen products made?
Our products are manufactured in India in GMP-certified pharmaceutical-grade facilities. We believe in keeping the supply chain local — better quality control, faster freshness, and no unnecessary import delays.
How can I contact NextGen?
You can reach us at our contact page or email us directly. We aim to respond to all queries within 24 hours on business days.
Our Product
What is Core-Energy?
Core-Energy is NextGen's flagship performance sachet. Each 5g sachet delivers 3g of micronized Creatine Monohydrate plus 8 essential vitamins at 100% of your daily RDA — in a single, flavoured, ready-to-mix drink.
It was formulated around one insight: creatine alone doesn't work at its best without the vitamins that power the biochemical pathways it depends on. So we put both in one sachet. One tear. Zero thinking.
Why is creatine paired with vitamins? What's the science?
Creatine's ability to regenerate ATP (your muscles' energy currency) depends on several vitamin-driven pathways:
- Vitamin D3 upregulates creatine transporters in fast-twitch muscle fibres — more creatine gets in.
- B6, B9 (Folate), B12 drive methylation pathways that form and recycle phosphocreatine, and together lower homocysteine — an amino acid that raises cardiovascular risk when elevated, a common issue in India.
- Vitamins C & E reduce oxidative stress generated during intense training, limiting muscle soreness (DOMS).
- Vitamin D & K work as a pair — D triggers osteocalcin synthesis and K activates it, directing calcium into bone rather than soft tissue. Essential for anyone training under load.
- Vitamin A supports immune function and the growth and repair of muscle cells — keeping you consistent and recovered.
Without these cofactors, you're leaving gains on the table. Core-Energy closes that gap.
Which 8 vitamins are in Core-Energy?
Each sachet contains — at exactly 100% of the ICMR-NIN 2020 RDA for Indian adults:
- Vitamin A — 1 mg
- Vitamin D3 — 600 IU
- Vitamin E — 10 mg (TE)
- Vitamin K — 55 mcg
- Vitamin B6 — 2.75 mg
- Folate (B9) — 300 mcg
- Vitamin B12 — 2.2 mcg
- Vitamin C — 80 mg
Why exactly 100% RDA — not more?
Because more isn't always better — it's often just more expensive urine. The RDA is the amount shown by research to be sufficient for normal physiological function in healthy adults. Going far above it for fat-soluble vitamins (like D3) can be harmful.
We design for daily use, not occasional megadosing. One sachet every day gets you to baseline — consistently. That's what changes the body over time.
Do I need to do a creatine loading phase?
No. The loading phase (20g/day for 5–7 days) was developed for research purposes to saturate muscle creatine stores quickly. The long-term outcome is identical whether you load or not — loading just speeds up saturation by about 4 weeks.
With Core-Energy's 3g daily dose, your muscles will be fully saturated within 4–6 weeks. Stay consistent. The ritual is what makes it work.
When should I take Core-Energy?
Any time of day that you can be consistent about. Research shows timing matters far less than daily consistency. That said, popular options:
- Pre-workout — mix with water 20–30 mins before training
- Morning — start the day right, with your breakfast
- Post-workout — muscles are primed to absorb creatine after training
Pick one time. Do it daily. That's the ritual.
Can women take Core-Energy?
Absolutely. Creatine is one of the most extensively researched supplements for both men and women. Women tend to have lower baseline creatine stores than men, which means the relative benefit can be even larger. The vitamins in Core-Energy address deficiencies that affect women disproportionately — especially Folate (B9), B12, and D3.
Does it contain sugar or artificial sweeteners?
No sugar. No artificial sweeteners. Core-Energy uses natural mango orange flavouring. It's designed to taste good without the junk.
How do I mix it? Is it easy to dissolve?
Tear, pour, stir. Mix one sachet into 200–250ml of cold water. Stir or shake for about 10 seconds. The micronized creatine dissolves easily — no clumping, no gritty residue.
Can I stack Core-Energy with other supplements?
Yes. Core-Energy is designed to pair cleanly with whey protein, pre-workout, and omega-3s. Since it already covers your vitamin RDAs, you don't need a separate multivitamin on the days you take it. Check your pre-workout for pre-existing creatine content if you want to avoid doubling up.
Is it safe for long-term daily use?
Yes. Creatine Monohydrate is one of the most studied sports nutrition ingredients in the world — over 1,000 studies spanning 30+ years consistently show it is safe for healthy adults used daily over the long term. The vitamins are at 100% RDA, not megadoses, making them safe for daily consumption as part of a balanced diet.
Subscription — The Ritual
What is the Ritual subscription?
The Ritual is our subscribe & save plan. You commit to a monthly delivery and we commit to a lower price — ₹599 per pack versus ₹649 one-time. It's built around the idea that a supplement only works if you actually take it every day. The subscription removes the friction of re-ordering so the habit sticks.
How does the subscription work?
Select "Subscribe & Save — Ritual" on the product page and complete your order. Your payment method is charged on the same date each month and a fresh pack is dispatched automatically. You'll receive an email before each renewal so you're never surprised.
Can I cancel or pause my subscription?
Yes. You can cancel or pause your subscription at any time from your account dashboard — no questions, no hoops. We ask for at least 48 hours before your next billing date for the change to take effect. Email us at any time if you need help managing it.
Can I change my delivery address for the subscription?
Yes. Log into your account and update your delivery address anytime before your next billing cycle.
What payment methods are accepted for subscriptions?
We accept all major credit and debit cards, UPI (via Razorpay), and net banking. Cash on Delivery (COD) is not available for subscription orders — recurring billing requires a digital payment method.
Orders & Shipping
How long does delivery take?
Orders are typically dispatched within 1–2 business days. Delivery timelines after dispatch:
- Metro cities (Mumbai, Delhi, Bangalore, Chennai, Hyderabad, Pune): 2–3 business days
- Tier-2 cities: 3–5 business days
- Remote / Tier-3 areas: 5–7 business days
Is shipping free?
Free shipping on all orders above ₹1,499. Orders below that threshold attract a flat shipping fee of ₹80.
Do you ship across India?
Yes — we ship pan-India through our courier partners. If you face any issue entering your pin code at checkout, contact us and we'll sort it out.
Is Cash on Delivery (COD) available?
Yes, COD is available on one-time orders across most pin codes. COD is not available on subscription orders.
How do I track my order?
Once your order ships, you'll receive an email and/or SMS with a tracking link. You can also log into your account and view the order status there.
My order is delayed — what should I do?
First check the tracking link for real-time updates. Courier delays can occasionally happen due to weather, peak seasons, or remote locations. If your order hasn't moved in 5+ business days, contact us and we'll investigate with the courier on your behalf.
Returns & Refunds
Can I return my order if I change my mind?
No. We do not accept returns for change of mind. All sales are final once an order is placed and dispatched. This policy exists because our products are consumable health supplements — opened or tampered packaging cannot be restocked or resold for safety reasons.
We strongly encourage you to read the product description, ingredients, and nutritional information in full before purchasing.
What if I receive a damaged or defective product?
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the damaged/incorrect item and packaging
We will investigate and, where the fault is ours or the courier's, we will resend the order at no cost to you. This is not a return — it is a replacement for a fulfilment error.
What if my sachet pack is missing items or the seal is broken on arrival?
Contact us immediately at our contact page with photos of the packaging. Tampered, unsealed, or incomplete orders are handled on a case-by-case basis and we take them seriously. We will make it right.
I placed a duplicate or wrong order — can I cancel it?
Order cancellations are only possible if the order has not yet been dispatched. Contact us immediately after placing the order — we process orders quickly (usually within 24 hours), so time is of the essence. Once dispatched, the order cannot be cancelled.
Are refunds issued in any case?
Refunds are only issued in cases where:
- The product was never delivered and tracking confirms loss
- The product arrived damaged/defective and replacement is not possible
- A duplicate charge occurred due to a payment processing error
Refunds are not issued for any other reason. We process approved refunds within 5–7 business days to the original payment method.
I had a bad reaction — what should I do?
Stop use immediately and consult a healthcare professional. Once you've been seen, please contact us with details — we take adverse reactions seriously and document every report. If you have known allergies or medical conditions, we recommend consulting your doctor before starting any new supplement.
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